What You'll Do

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Perform office duties on a temporary basis when needed.
  • Pick up and deliver items or run errands for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Arrange for the replacement of items lost by travelers.
  • Arrange for interpreters or translators when patrons require such services.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.

Essential Skills

Active Listening 4.0/5
Speaking 4.0/5
Social Perceptiveness 4.0/5
Service Orientation 4.0/5
Coordination 3.5/5
Reading Comprehension 3.0/5
Critical Thinking 3.0/5
Monitoring 3.0/5
Persuasion 3.0/5
Judgment and Decision Making 3.0/5
Time Management 3.0/5
Active Learning 2.88/5

Career Fit Overview

Use this summary to sense whether the day to day rhythm and focus of this path line up with what energizes you.

Top passions

  • Helper: Supporting people and making a difference matters to you.
  • Leader: Taking charge and moving ideas forward motivates you.
  • Organizer: Bringing order to data and processes satisfies you.

Common styles

Cooperation, Dependability, Optimism, Social Orientation, Empathy

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Key Abilities

This career demands strong capabilities in the following areas:

Oral Comprehension 4.12/5
Oral Expression 4.12/5
Speech Recognition 3.88/5
Speech Clarity 3.88/5
Problem Sensitivity 3.5/5
Deductive Reasoning 3.5/5
Information Ordering 3.12/5
Written Comprehension 3.0/5

Technologies & Tools

Billing software Budgeting software Delphi Technology Mapping software Microsoft Excel Microsoft Office software Microsoft Outlook Microsoft PowerPoint Microsoft Publisher Microsoft Word Web browser software Work scheduling software Yardi software

Work Environment & Strengths

Common Strengths for This Career

  • Cooperation (High importance: 4.85/5)
  • Dependability (High importance: 4.77/5)
  • Optimism (High importance: 4.66/5)
  • Social Orientation (High importance: 4.65/5)
  • Empathy (High importance: 4.51/5)

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How to Become One

Some previous work-related skill, knowledge, or experience may be helpful but is usually not required. Training is often provided on the job.

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Also Known As

This career is known by many different job titles across industries. Here are all the variations:

Activities Concierge Chef Concierge Club Concierge Concierge Concierge Security Officer Conference Concierge Event Concierge Front Desk Agent Front Desk Concierge Guest Service Agent Health Concierge Hospitality Aide Hotel Concierge Hotel Guest Service Agent Lobby Concierge Member Concierge Night Concierge Patient Concierge Residential Concierge Service Concierge Spa Concierge